How to Fix Disabled iPhone by Using iTunes (or iCloud)

Does your iPhone display the “iPhone disabled” error message? Here’s how to fix it in a few steps

You’ve entered too many times a bad PIN and your iPhone is now disabled? In this article, we explain how to fix the disabled iPhone by using iTunes (or iCloud).

how to fix disabled iphone

The various “iPhone” error messages are disabled. Try again in …”

Your iPhone is equipped with several security measures, one of which is designed to prevent attempts to hack your passcode.

As a result, depending on the number of errors made, waiting time is imposed before you can re-unlock your iOS.

  • 4 attempts: this is the maximum before locking your iOS.
  • 5 attempts: 1-minute wait.
  • 6 attempts: 5-minute wait.
  • 8 attempts: 15-minute wait.
  • 9 attempts: 1-hour wait.
  • 10 attempts: the “iPhone” alert is disabled. Connect to iTunes” will show

To further protect your iPhone, there is a much more drastic security option. This measure erases all content in your iOS after 10 unsuccessful attempts. To activate it:

  • Go to Settings.
  • Go to Face ID and code.
  • Enter your passcode.
  • At the bottom of the screen, enable Clear Data.

Unlock a disabled iPhone

You’ve tried to unlock your iPhone ten times and it’s now unusable? Fortunately, you have two tips to fix it, even if one of them is not inconsequential.

Indeed, if the message “Connect to iTunes”, or with iOS 14, “Connect to your Mac” appears, then it means that the only way to reactivate your iPhone is to reset it. As a result, you will lose all the data contained. However, after that, you will be able to restore the elements of your last backup.

Use Recovery Mode with Finder or iTunes

One of the solutions is to connect your iOS to your computer and switch to recovery mode to re-enclose it. To do this:

On iPhone 8, 8, Plus, X or newer:

  • Press and hold the Walk button and one of the volume buttons.
  • Swipe the cursor to turn off your iPhone.
  • Plug it into your Mac and hold its Walk button down until the recovery screen appears.

On iPhone 7 and 7 Plus:

  • Press and hold the Walk button.
  • Slide the cursor to turn off your iPhone.
  • Connect it to the computer while pressing the volume reduction button until the recovery screen appears.

iPhone 6s or earlier:

  • Press and hold the Walk button.
  • Swipe the cursor to turn off your iPhone.
  • Connect your device to your computer while pressing the Home button until the recovery screen appears.

Then locate your iPhone via your Mac/PC:

On macOS Catalina :

  • If your Mac works under Catalina, open Finder.
  • Click on your iPhone in the window on the left, under Locations.

On macOS Mojave or anterior:

  • Go to iTunes
  • Click on your iPhone.

Now that you’ve selected your iOS on your computer, go to Restore. The operation may take a few minutes.

Once iTunes has erased your iPhone’s data, you’ll be able to set it up as if it were a new device.

Restoring an iPhone using iCloud

Is your iPhone disabled and not connecting to iTunes? Go through iCloud.
If “Localize My iPhone” is enabled and your iPhone has access to an Internet connection, then you can restore your iOS via your iCloud.

From your Mac (or another iPhone, iPad):

  • See you on
  • Click Find iPhone.
  • Enter your Apple account credentials.
  • Go to All Devices, then select the iPhone you want to clear.
  • Finish with Clear iPhone.

If despite these two tricks, you still can’t unlock your iPhone, we advise you to take a look at apple’s online support or go to a Genius Bar.

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